Privacy Policy

1. Information We Collect

Xi'an Guanxing Casting Co., Ltd. ("we," "our," or "us") is committed to protecting your privacy. When you visit xa-cast.com or contact us, we may collect the following types of information:

• Contact Information: Name, email address, phone number, company name, and country when you submit an inquiry or quote request.
• Communication Data: Messages sent through our contact forms, chatbot, or email correspondence.
• Technical Data: IP address, browser type, device information, pages visited, and time spent on our website (collected automatically via standard server logs).

2. How We Use Your Information

We use the collected information solely for the following purposes:

• Responding to your inquiries, quote requests, and customer service needs
• Processing and fulfilling orders for our products
• Sending relevant product information, technical specifications, and commercial offers (only with your consent)
• Improving our website functionality and user experience
• Complying with legal obligations and preventing fraud

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: Trusted third-party companies that assist us in operating our website and business (e.g., hosting providers, email services), bound by confidentiality agreements.
• Legal Requirements: When required by applicable law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption (HTTPS) for all data transmission.

5. Cookies

Our website may use essential cookies for basic functionality and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings. Disabling cookies may affect some website features.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Business correspondence and transaction records are typically retained for the duration of the business relationship plus 5 years.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data
• Right to restrict or object to processing
• Right to data portability

To exercise any of these rights, please contact us at Frank@xa-cast.com.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.

9. International Data Transfers

As a China-based company serving international clients, your information may be transferred to and processed in China. We ensure appropriate safeguards are in place for cross-border data transfers in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: Frank@xa-cast.com
• Phone / WhatsApp: +86 157-0290-3071
• Address: Xi'an Guanxing Casting Co., Ltd., Xi'an, Shaanxi, China